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Microsoft Outlook


This course is for new and existing users of Outlook who wish to work effectively and efficiently with emails, calendar appointments, personal contacts and task lists.


The Outlook Screen

Working with the ribbon and Quick Access Toolbar

Keyboard shortcuts

The navigation pane


Working with email

Creating a new email

Using Auto Complete

Setting email options

Creating a signature for emails

Replying to & forwarding emails

Inline reply

Flagging messages

Viewing, sorting & finding emails

Printing & deleting emails



Sending files as attachments

Receiving, opening & saving attachments

Removing an attachment from an email


Contact groups

Creating a contact group

Emailing a contact group

Editing & deleting a contact group


Folder management

Creating, renaming & deleting folders

Moving items between folders

Adding folders to favourites

Quick Steps


Working with the calendar

Calendar views

Creating, editing & deleting an appointment/event

Recurring appointments


Colouring calendar items

Inviting others to a meeting

Dealing with meeting invites

Printing The Calendar

Using the daily task list layout

Working with the To Do bar



Working in the tasks window

Creating, editing & deleting tasks

Viewing and sorting tasks

Marking tasks as complete



Creating, editing & deleting contacts

People card

Changing your contacts view

Finding contacts

Printing contacts



Creating, editing & deleting notes

Viewing notes

Out of Office Assistant

Enabling/disabling the assistant

Previous knowledge of Outlook is not required.